Replacement and Return Policy
At “Pernike,” customer satisfaction is our top priority. We offer a flexible replacement and return policy to ensure a safe and satisfying shopping experience. This policy applies to all products listed on our store under the following terms and conditions:
Eligible Products for Replacement and Return:
All products available in our store can be replaced or returned, provided they are in their original condition at the time of purchase and in their original packaging.
Replacement and Return Period:
You can request a replacement or return within 3 working days from the date of receiving the product. Your request will be reviewed and approved within the same period.
Replacement and Return Procedures:
- Once your request is approved, our representative will contact you within 3-5 working days to collect the returned or exchanged product.
- To initiate a replacement or return, please send a message via WhatsApp to the number provided on the shipping label or contact us through the “Contact Us” page.
- When requesting a replacement, please take a picture of the product and send it to us, including your city, address, and order number, to facilitate the process.
Refund Policy:
If the product you received is entirely different from the description provided on the product page, a full refund will be issued.
Defective or Damaged Products:
If the product is defective, damaged, or does not match the description, you can request a replacement with another product of your choice.
Usage Expectations:
We are not responsible for any product usage expectations not mentioned on the product page of our website.
How to Contact Us:
- Via WhatsApp using the number on the shipping label.
- Through the “Contact Us” page on our website.
We are here to ensure a comfortable and secure shopping experience. Don’t hesitate to contact us for any inquiries or requests!